We were zoom-zooming up I-5 when we had some engine trouble. Being from out of town, we found the nearest Mazda dealer to get it looked at. Kiefer Mazda was super friendly and efficient. They diagnosed the problem and got us back on the road quickly and with a smile. Great service!
I just got my 2014 Tundra back from the shop at Kiefer Mazda and these guys took great care of me! My truck had been sitting for a while and I plan to start using it more and wanted to make sure all the fluids were good and have the brakes inspected. The service manager Ron Steury explained that he would have his technician perform a full inspection and get back to me with the details. Less than an hour later, I received a text message that included a 2 minute service video showing the certified technician inspecting my truck and explaining every check point and what did and didn't need to be done. Shortly after that, I received a phone call from Ron who also went over the inspection in detail with me and answered all my questions before giving me an estimated time that my truck would be ready. I showed up about 15 minutes early and Ron greeted me and offered a complimentary beverage as he ran back to check on the status of my truck. Before paying, Ron again went over the work that was done and informed me of the warranties that came along with the service I had just received. Basically, if anything goes wrong I bring it back in and they make it right! Ron's customer service exceeded my expectations and his genuine friendliness has ensured my return for future service needs. Oh and the best part, when they drove my truck around I noticed right away that it had been cleaned but when I opened the door and saw the level of detailed cleaning they did on the interior, I instantly felt like I was getting into a new truck! Thanks Ron!
When here for my first oil change. one of the best services I've ever got from going to a dealership with Kiefer Mazda of Eugene. would highly recommend them they didn't try to sell me on little things I did not need had great friendly customer service and a large waiting room. Definitely recommend them
gave me a ride home. that was legit. also picked me up when service was over. never got that with firestone
I was treated extremely well by Walter, Adam and Brian when purchasing my new vehicle from Kiefer Mazda. Each one of these gentlemen listened to my needs and helped me make important decisions. They are a fabulous team! Thank you so much for your respect. I love my new Mazda 3!!
After looking at different cars at different dealerships I had a great experience at Kiefer Mazda, Kendall Toyota did not help in getting a car I wanted, but fadi and Dylan S. Went above and beyond into getting me into a suv that I could afford and love. Would definitely recommend you guys to my co-workers and friends. Thank you
Kiefer Mazda is a very nice dealership that is locally owned and gives very personable service. They aren't the biggest car lot and they are in a huge conglomerate 20 dealers like most modern car dealers. I believe they only own one other local dealership and it's the one that sells kias. If you want a nice relaxed pleasant shopping experience this is definitely a dealership that should be on your list. Their Kia dealership is also worth checking out
Excellent service department
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